When the covid-19 pandemic swept the country in early 2020 and emptied doctors鈥� offices nationwide, telemedicine was suddenly thrust into the spotlight. Patients and their physicians turned to virtual visits by video or phone rather than risk meeting face-to-face.
During the early months of the pandemic, .
鈥淚t was a dramatic shift in one or two weeks that we would expect to happen in a decade,鈥� said , a professor at Harvard Medical School whose research focuses on telemedicine and other health care delivery innovations. 鈥淚t鈥檚 great that we served patients, but we did not accumulate the norms and [research] papers that we would normally accumulate so that we can know what works and what doesn鈥檛 work.鈥�
Now, three years after the start of the pandemic, we鈥檙e still figuring that out. Although telehealth use has moderated, it has found a role in many physician practices, and it is popular with patients.
More than any other field, behavioral health has embraced telehealth. Mental health conditions accounted for just under two-thirds of telehealth claims in November 2022, , a nonprofit that manages a large database of private and Medicare insurance claims.
Telehealth appeals to a variety of patients because it allows them to simply log on to their computer and avoid the time and expense of driving, parking, and arranging child care that an in-person visit often requires.
But how do you gauge when to opt for a telehealth visit versus seeing your doctor in person? There are no hard-and-fast rules, but here鈥檚 some guidance about when it may make more sense to choose one or the other.
If It鈥檚 Your First Visit
鈥淎s a patient, you鈥檙e trying to evaluate the physician, to see if you can talk to them and trust them,鈥� said , a family physician and board member of the American Academy of Family Physicians. 鈥淚t鈥檚 hard to do that on a telemedicine visit.鈥�
Maybe your insurance has changed and you need a new primary care doctor or OB-GYN. Or perhaps you have a chronic condition and your doctor has suggested adding a specialist to the team. A face-to-face visit can help you feel comfortable and confident with their participation.
Sometimes an in-person first visit can help doctors evaluate their patients in nontangible ways, too. After a cancer diagnosis, for example, an oncologist might want to examine the site of a biopsy. But just as important, he might want to assess a patient鈥檚 emotional state.
鈥淎 diagnosis of cancer is an emotional event; it鈥檚 a life-changing moment, and a doctor wants to respond to that,鈥� said , an oncologist and the chief patient officer at the American Cancer Society. 鈥淭here are things you can miss unless you鈥檙e sitting a foot or two away from the person.鈥�
Once it鈥檚 clearer how the patient is coping and responding to treatment, that鈥檚 a good time to discuss incorporating telemedicine visits.
If a Physical Exam Seems Necessary
This may seem like a no-brainer, but there are nuances. Increasingly, monitoring equipment that people can keep at home 鈥� a blood pressure cuff, a digital glucometer or stethoscope, a pulse oximeter to measure blood oxygen, or a 鈥� may give doctors the information they need, reducing the number of in-person visits required.
Someone鈥檚 overall physical health may help tip the scales on whether an in-person exam is needed. A 25-year-old in generally good health is usually a better candidate for telehealth than a 75-year-old with multiple chronic conditions.
But some health complaints typically require an in-person examination, doctors said, such as abdominal pain, severe musculoskeletal pain, or problems related to the eyes and ears.
Abdominal pain could signal trouble with the gallbladder, liver, or appendix, among many other things.
鈥淲e wouldn鈥檛 know how to evaluate it without an exam,鈥� said , an internist who is president of the American College of Physicians.
Unless a doctor does a physical exam, too often children with ear infections receive prescriptions for antibiotics, said Mehrotra, pointing to comparing prescribing differences between telemedicine visits, urgent care, and primary care visits.
In obstetrics, the pandemic accelerated a gradual shift to fewer in-person prenatal visits. Typically, pregnancy involves 14 in-person visits. Some models now recommend eight or fewer, said Dr. Nathaniel DeNicola, chair of telehealth for the American College of Obstetricians and Gynecologists. in rates of cesarean deliveries, preterm birth, birth weight, or admissions to the neonatal intensive care unit between women who received up to a dozen prenatal visits in person and those who received a mix of in-person and virtual visits.
Contraception is another area where less may be more, DeNicola said. Patients can discuss the pros and cons of different options virtually and may need to schedule a visit only if they want an IUD inserted.
If Something Is New, or Changes
When a new symptom crops up, patients should generally schedule an in-person visit. Even if the patient has a chronic condition like diabetes or heart disease that is under control and care is managed by a familiar physician, sometimes things change. That usually calls for a face-to-face meeting too.
鈥淚 tell my patients, 鈥業f it鈥檚 new symptoms or a worsening of existing symptoms, that probably warrants an in-person visit,鈥欌�� said , a cardiologist who chairs the American College of Cardiology鈥檚 Health Care Innovation Council. Changes could include chest pain, losing consciousness, shortness of breath, or swollen legs.
When patients are sitting in front of him in the exam room, Cho can listen to their hearts and lungs and do an EKG if someone has chest pain or palpitations. He鈥檒l check their blood pressure, examine their feet to see if they鈥檙e retaining fluid, and look at their neck veins to see if they .
But all that may not be necessary for a patient with heart failure, for example, whose condition is stable, he said. They can check their own weight and blood pressure at home, and a periodic video visit to check in may suffice.
Video check-ins are effective for many people whose chronic conditions are under control, experts said.
When someone is undergoing treatment for cancer, certain pivotal moments will require a face-to-face meeting, said Kamal, of the American Cancer Society.
鈥淭he cancer has changed or the treatment has changed,鈥� he said. 鈥淚f they鈥檙e going to stop chemotherapy, they need to be there in person.鈥�
And one clear recommendation holds for almost all situations: Even if a physician or office scheduler suggests a virtual visit, you don鈥檛 have to agree to it.
鈥淎s a consumer, you should do what you feel comfortable doing,鈥� said , a professor at Harvard Medical School and . 鈥淎nd if you really want to be seen in the office, you should make that case.鈥�