Docs Say Concerns About ER ‘Frequent Flyer’ Use Are Overblown
When Mitt Romney advised uninsured Americans to head to the emergency room for care, out the burden of high ER costs and the danger of abusing a safety net system.

But emergency departments only account for 2 percent of health care spending, according to , a proportion they say reflects good value for the acute care delivered to 50 percent of the patients at hospitals.
In a news conference on Tuesday, the organization sought to debunk the idea that 鈥渇requent flyers,鈥 or patients who used the ER repeatedly, were taking advantage of a costly system. Instead, it advanced聽multiple聽research studies to show that the worries about staggering emergency rooms costs and patient dependency were overstated. The studies were conducted by different research teams and employed varying measures of how many visits constituted a frequent flyer.
鈥淭his is a group that鈥檚 often targeted for cost reduction in the health care system,鈥 said Dr. Robert O鈥機onnor, a study author, and chair of University Of Virginia鈥檚 Department Of Emergency Medicine.
The research indicated that most frequent users, defined here聽as people who visit the emergency department two or more times within six months, are poor, chronically ill and live near the hospital. O鈥機onnor said their concerns were the same as the general ER-visiting population: heart problems, breathing difficulties and mental health issues.
Emergency room visits varied with location, according to the statewide studies included in the ACEP presentation.聽In Massachusetts, a state with high rates of Medicaid,聽Medicare and subsidized insurance coverage, frequent flyers聽 — defined as patients who visited the ER five or more times — represented 2.1 percent of ER patients and 11.5 percent of total ER visits.
Meanwhile, in Virginia, where government coverage is less expansive, frequent flyers, defined as patients who聽went聽to the ER two or more times over six months, comprised 19.7 of all patients and 39.7 of total visits.
Author Dr. Andy Sama, president of ACEP and an ER doctor in Manhasset, N.Y., said that while the perception of emergency care costs was distorted, the roots of chronic illness and health issues needed to be addressed. Mental health crises, including drug addiction, often drove repeated ER use, because other facilities like urgent care clinics did not have a qualified staff of psychiatrists and therapists to address those concerns.
鈥淚t鈥檚 hard to access a doctor鈥檚 office or clinic under Medicare and Medicaid,鈥 he said. 鈥淚 think the real issue is how quickly we can create better infrastructure.鈥
ACEP authors also pointed out that more patients were seeking out innovative ways to receive care for unexpected health concerns, often in retail clinics and urgent care centers.
Rand Corporation analyst and physician Ateev Mehrotra, who co-authored about retail clinics, said the health care system could save $4.4 billion if 聽health concerns were addressed at a clinic rather than a hospital ER when appropriate.
He said education and access were the keys to improving efficiency in acute care, and that few patients would intentionally endure the often expensive and time-consuming experience of emergency rooms when another option was available.
鈥淚 think it鈥檚 dangerous to attack patients for this problem,鈥 he said. 鈥淟ack of alternatives are the key driver.鈥