Washington State’s Insurance Ads: Quirky And Hip Or Offensive?
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Are the new ads promoting health insurance for Washington state’s young people quirky, hip and funny 鈥 or are they insulting and offensive?
Michael Marchand says it doesn鈥檛 matter.
鈥淚 don鈥檛 care if people like or hate what I鈥檓 doing, so long as they get the聽URL right,鈥 said Marchand, director of communications for the聽Washington Healthplanfinder, the website where people can buy subsidized health insurance plans.
The ,聽feature two fictitious rappers who interview real residents about their success enrolling in health plans through the state鈥檚 exchange. The duo are sort of a caricature of rap artists. One is white and wears an absurdly thick gold chain, a coat with a white furry hood and white baseball cap. The other is African American, chubby and wears a green satin jacket and shades.
In the week after the ads started running, there was a 10 percent increase in the number of young adults initiating and completing their enrollment in health insurance plans through the exchange, Marchand said.
At a recent board meeting of the , which runs the insurance site, board members expressed their concern about the campaign.
鈥淧eople are really offended鈥 by the ads, said Bill Hinkle, a board member.
He told Marchand he wanted the ads pulled. Hinkle, a former lawmaker from Eastern Washington, said聽people had approached him to say they thought the ads promoted racial stereotyping and were upset about it.
鈥淲e鈥檝e gone a little bit beyond proper taste,鈥 Hinkle said, though he did compliment the campaign as creative and Marchand as audacious.
Richard Onizuka,聽chief executive officer of聽the exchange, defended the ads, noting they were well researched to find an approach that would resonate with young adults. The state is through ads, contests to win concert tickets and promotions at events including roller derby bouts.
鈥淲e worked with a national marketing firm and they understand the demographic,鈥 Onizuka said.
Locally and nationally, folks running the insurance exchanges have pushed to boost enrollment in 鈥測oung invincibles鈥 鈥 people who are 18 to 34 years old and may think they are unlikely to need health insurance. The demographic is desirable because they tend to be healthier and cheaper to cover, so their insurance premiums can help pay the medical bills for older, sicker enrollees.
So far, young invincibles make up of the insurance exchange enrollees in Washington. Statewide, they represent roughly half of the uninsured population.
Board chair Margaret Stanley asked if the ads could be pulled and replaced with previous ads. Stanley, a retired director of the Puget Sound Health Alliance and former senior vice president at Regence BlueShield, wondered 鈥渋s this the best use of our dollars and opportunity to reach people?鈥
Marchand and other officials working for the health insurance exchange said they are going to consider the issue further, but did not commit to removing the ads. They said it came down to a matter a taste.
鈥淎ny art form,鈥 Marchand said, 鈥渨hether it鈥檚 ads, painting or music, is going to be subjective.鈥