Besides featuring experts聽such as聽former CMS Administrator Donald Berwick, the curriculum includes visits to Sea World, Universal Studios and the Central Florida Zoo where participants can learn from the pros聽about how to make their health systems safer, says Kathy Duncan, a registered nurse and an IHI faculty member.
“My goal is to help health care people take their safety processes to our line of work,” she said.
This will be Duncan’s third year leading the excursion to the zoo. She notes doctors and other health executives can learn about patient safety from watching how the zoo handles dangerous snakes.
At Sea World and Universal Studios, Duncan said attendees will learn聽about crowd control, which they can use to make聽their operating and emergency rooms run more smoothly.聽They will also learn how parks keep people safe on roller coasters. At Universal, attendees will find out how the park聽protects staff and visitors during movie stunts.
“It’s hard for us health care people to think outside our industry and these excursions give us a chance to do that,” she said.
Berwick, who will give the closing remarks Wednesday, has said some of the inspiration for his work on safety and efficiency came from studying the Japanese auto industry. has been hosting hospital executives for several years to learn about providing better service.
Duncan said some attendees聽may be disappointed they won’t be聽going on聽rides or watching the shows, but the lessons they’ll learn will be invaluable. “From going behind the scenes on these visits, we can help relate it to keeping patients safe and doing best by our patients.”
And if that’s not enough, the forecast for Orlando on Monday is 82 and sunny.
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