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Coping With Loss Of Hospital, Rural Town Realizes: We Don鈥檛 Need A Hospital

Eliza Oliver helps her daughter, Taelyn, step down from the exam table after her wellness check at Community Health Center. The child鈥檚 doctor, who worked at the now-closed hospital, has been given a medical scribe who takes notes. The visit this time seemed more 鈥減ersonal,鈥 Oliver says. (Sarah Jane Tribble/KHN)

FORT SCOTT, Kan. 鈥 Dr. Max Self grabbed a sanitary wipe and cleaned off the small flashlight in his hands. More than 20 years as a family doctor in rural Fort Scott, Kan., has taught him a few tricks: 鈥淚鈥檝e got my flashlight. See? Look, you want to hold it?鈥

Two-year-old Taelyn鈥檚 brown eyes grow round and her tiny hand reaches out. But, first, Self makes sure she opens her mouth wide and he peers down. Behind him sits another staff member 鈥 a medical scribe. Self鈥檚 scribe gives him the ability to 鈥渇ocus on people,鈥 rather than toggling between a computer screen and the patient. It鈥檚 a new perk he didn鈥檛 have when he worked at Mercy Hospital.

That beloved hospital closed one year ago and, in the passing months, the small town鈥檚 anger and fear evolved into grief, nervousness and 鈥 lately 鈥 pragmatic hope. Most of the handful of physicians in town stayed, taking jobs at a regional federally qualified health care center that took over much of the clinic work from Mercy. The emergency department, after closing for 18 days, was reopened temporarily 鈥 run by a hospital 30 miles south.

It鈥檚 not 鈥渁ll gloom and doom, although we all wish we had a hospital 鈥 no doubt about it,鈥 insurance agent Don Doherty said during the town鈥檚 weekly Chamber of Commerce coffee on Dec. 12.

Nationwide, death rates have been higher in rural America compared with urban areas since the 1980s, and the gap continues to widen. More rural residents live with chronic conditions, like diabetes, that affect their daily lives, and there is a higher percentage of older residents. Rates of smoking and premature births are relatively high, and people often die younger here than the national average.

Since 2010, 120 rural hospitals have closed across the country 鈥 19 in this year alone, according to data from the University of North Carolina's Cecil G. Sheps Center for Health Services Research. A of Medicare cost reports found that 21% of the nation鈥檚 remaining rural hospitals are at high risk of closing.

鈥淔rankly, it鈥檚 not getting better,鈥 said Dr. Daniel DeBehnke, study co-author and a managing director with Navigant鈥檚 health care practice.

A year ago, after Mercy gave a 90-day notice that it would close, City Manager Dave Martin said the betrayal felt by city leaders led to lawyers and calls with other health care systems about taking over the facility. Now, Martin has realized 鈥渨e will not have 鈥 or do we need 鈥 a hospital.鈥

But, if not a hospital to care for rural communities like Fort Scott with its 7,800 residents, what is needed? The answers to that question play out every day here and could hold lessons for the rest of the country.

For months after Mercy Fort Scott Hospital closed, patients couldn鈥檛 get appointments with Dr. Max Self quickly. 鈥淚 don鈥檛 like to hear that,鈥 Self says. His new employer, Community Health Center of Southeast Kansas, assigned him a medical scribe, who does his computer work. Now, Self says, he can see more patients. (Sarah Jane Tribble/KHN)

鈥榊ou Will Be Taken Care Of鈥

Self has cared for his share of struggling patients in this town, where 1 in 4 children live in poverty, and its main corridor 鈥 U.S. 69 鈥 is lined with fast-food restaurants. But Fort Scott is 鈥渘ot far off鈥 from what it needs to be healthy. Sure, residents have to travel south 30 miles to Pittsburg, Kan., or north 90 miles to the Kansas City, Kan., area to be hospitalized, but 鈥測ou will be taken care of,鈥 he said.

Self鈥檚 new employer is Community Health Center of Southeast Kansas, which as a federally qualified health center gets a higher level of government reimbursement for Medicare and Medicaid patients than Mercy did, said Jason Wesco, executive vice president at CHC.

The center can also gain grants to take care of the uninsured, which is important in states like Kansas that did not expand Medicaid, though Wesco said it has not received any for Fort Scott.

Wesco estimates 90-95% of the health care offered before the hospital closed is still available locally. And services have been added, including a much-needed therapist on-site for behavioral health and telehealth access to a psychiatrist and substance abuse services.

鈥淒rive up there, go into the parking lot, you鈥檙e like 鈥楾here鈥檚 a lot of people here,鈥欌 Wesco said. CHC鈥檚 Fort Scott facilities have filled more prescriptions and done more mammograms in a month than the hospital 鈥渆ver did,鈥 he said.

Jason Wesco, executive vice president of Community Health Center, says he believes 鈥渢he best people in the world鈥 are from southeastern Kansas, where the federally qualified health center he helps run is based. Since the center took over clinics in Fort Scott, Wesco says, the primary care services they provide can 鈥渓ift up this place. 鈥 We can fix it, we just need time.鈥 (Sarah Jane Tribble/KHN)
Community Health Center鈥檚 Fort Scott facilities have filled more prescriptions and done more mammograms in a month than the hospital 鈥渆ver did,鈥 Wesco says. (Sarah Jane Tribble/KHN)

Local residents like 28-year-old Eliza Oliver, whose daughter, Taelyn, easily passed her annual wellness check with Dr. Self, said it鈥檚 much less expensive to get care and prescriptions at the new health center. That part is great, Oliver said, but she still worries about the future of emergency care in town and where people can deliver babies.

Another Catholic hospital chain, Ascension Via Christi, which has a facility 30 miles away in Pittsburg, Kan., stepped in at the last minute to operate Mercy鈥檚 old emergency room, signing a two-year agreement. This was vital: While much of the rest of Mercy Hospital Fort Scott had been underused and patient rooms sat empty, the ER handled nearly 9,000 people the year before it closed.

Mercy Hospital delivered more than 230 babies between July 2017 and June 2018. A few months ago 鈥 after the hospital closed 鈥 Oliver drove a friend who was in labor across the Missouri border more than 20 miles to deliver. 鈥淲e had to jet over there and even though we made it in time, it鈥檚 nerve-wracking,鈥 Oliver said.

Another Catholic hospital chain, Ascension Via Christi, stepped in at the last minute to operate Mercy鈥檚 old emergency room, signing a two-year agreement. (Sarah Jane Tribble/KHN)

Not having a community hospital does require a new mindset. The community still has an obstetrician, but doctors send patients out of town to have their babies. By June this year, Ascension鈥檚 Fort Scott ER staff had delivered three babies for expectant mothers who didn鈥檛 leave enough time.

Randy Cason, president at Ascension鈥檚 Pittsburg hospital, drove to Fort Scott to tell the weekly chamber coffee that doctors needed to 鈥渃ounsel and educate鈥 mothers that it鈥檚 no longer a 10-minute drive to the hospital.

Sherise Beckham, a former Mercy dietitian, was anxious on bed rest this spring while awaiting a baby. 鈥淵ou鈥檙e on a two-lane highway; a lot of times you get behind a semi, behind a tractor,鈥 Beckham laughed. 鈥淪ometimes, you are lucky if you have cell service.鈥

Beckham鈥檚 delivery did not go as planned. After driving to Ascension鈥檚 Pittsburg hospital to meet her family doctor, she had an unexpected cesarean section, and the baby, whose heart rate dropped dramatically, was transferred to a neonatal intensive care unit an hour away from home in Joplin, Mo. Now, eight months later, the baby is healthy though he continues to see a physical therapist who monitors his developmental progress.

Dietitian Sherise Beckham cooks dinner with her family 鈥 husband Tanner, 8-month-old Barrett and 2-year-old Warren. (Sarah Jane Tribble/KHN)

by Katy Backes Kozhimannil, an associate professor at the University of Minnesota School of Public Health found that rural residents have a 9% greater chance of dying or suffering complications such as heart failure, stroke and the need for blood transfusions during childbirth compared with non-rural residents.

Federal policymakers have said they want to do better. President Donald Trump鈥檚 administration this year set new Medicare payment policies that included more telehealth services and changed some payments for rural hospitals. Seema Verma, the administrator for the Centers for Medicare & Medicaid Services, also promised a new rural health payment model and 鈥渁 lot of people are waiting with bated breath,鈥 said George Pink, a senior research fellow at UNC鈥檚 Sheps Center.

CMS declined to comment on the timing of the proposal.

Congress, too, has made overtures to passing legislation. Maggie Elehwany, lead federal lobbyist for the National Rural Health Association, said the Affordable Care Act鈥檚 promise that hospitals would have more insured patients and less bad debt 鈥渘ever really unfolded in rural America.鈥 The 14 states that have are largely rural and many are in the South, where the greatest number of hospitals have closed.

Sisters of Mercy nuns founded the Fort Scott hospital in 1886. A mantra etched in stone over the entrance of one old Mercy hospital building read: 鈥淒edicated to suffering humanity.鈥 (Sarah Jane Tribble/KHN)

Signs Of Change

Catholic nuns founded the Fort Scott hospital more than a century ago and 89-year-old Fred Campbell still recalls a mantra etched in stone over the entrance of one old Mercy hospital building: 鈥淒edicated to suffering humanity.鈥

鈥淲e always felt that, man, come hell or high water, you鈥檙e gonna be with us and you鈥檙e not going to abandon us,鈥 Campbell said.

But exactly a year ago, its then-owner, St. Louis-based Mercy, a major health care conglomerate with more than 40 hospitals, declared it no longer financially viable.

Within weeks of Mercy closing, a newly built $9 million grocery store closed. A few weeks later, the cancer center closed and, by October, the town鈥檚 dialysis center had closed, too. John Leatherman, professor for the department of agricultural economics at Kansas State University, said there鈥檚 no doubt Bourbon County took 鈥渁 big hit鈥 when the hospital was shuttered.

Roxine Poznich lost her income when her job at Mercy ended. After more than 20 years at the hospital, the 73-year-old said she now finds herself paying for groceries with her credit card 鈥 even though she is unsure whether she can pay the bill at the end of the month. 鈥淚鈥檓 scared,鈥 Poznich said.

Roxine Poznich, owner of Books & Grannies in Fort Scott, Kan., was a 27-year employee of Mercy Hospital in Fort Scott. She lost her job when the hospital closed and now manages her bookstore full time. (Christopher Smith for KHN)

But Fort Scott economic development director Rachel Pruitt said the loss of the hospital has not affected the city鈥檚 sales tax revenue. Manufacturers like the community鈥檚 largest employer, Peerless Architectural Windows and Doors, with its 400 jobs, continue to expand 鈥 just down the road from where Mercy鈥檚 177,000-square-foot hospital building still stands.

City leaders say ideally the community would 鈥渞ight-size鈥 its health care. That would include keeping the current outpatient clinics that provide primary care and an emergency department but also adding some inpatient beds, allowing residents with short-term hospitalization to stay local. Pruitt said there has even been talk of adding a wound center that could treat injuries among the town鈥檚 industrial workers.

And, though the mostly empty Mercy Hospital building feels like a white elephant, that too may soon change: Mercy recently announced it would donate land in a repurposed corner of its property to Community Health Center. Health center leaders have hired an architect for a new building that will probably be about 30,000 square feet. Wellness, imaging, walk-in care, a women鈥檚 health center, dental care and expanded primary and specialty care would be available.

Fort Scott City Manager Dave Martin says he knows the town will never have another full-service hospital, and it doesn鈥檛 need one. Instead, Martin and his staff believe they need 鈥渞ight-sized鈥 health care. (Christopher Smith for KHN)
Reta Baker was the president of Mercy Hospital Fort Scott when it closed. She has since sold her house and moved closer to her new job at CHC headquarters in Pittsburg, Kan. (Sarah Jane Tribble/KHN)

ER operator Ascension declined requests for interviews, but spokeswoman Michelle Kennedy said the Pittsburg leadership team is 鈥渨orking on plans related to our presence in Fort Scott in the near future鈥 but could not release details. City leaders say they are confident an ER will remain.

In the background, there is Reta Baker. Residents here denounced the former president of Mercy Hospital Fort Scott at the time of the closure. She sold her house and moved closer to her new job with CHC, at its headquarters in Pittsburg, Kan.

Baker, who started her career as a nurse at Fort Scott鈥檚 hospital in 1981 and grew up nearby, said she continues to 鈥渂e engaged in a lot of conversations鈥 about the community鈥檚 future. The next year will have growing pains, she said, but she believes the health care needed for residents is there.

鈥淣ow, we need to cement it,鈥 she said.

This is the final installment in KHN鈥檚 year-long series,聽No Mercy, which follows how the closure of one beloved rural hospital disrupts a community鈥檚 health care, economy and equilibrium. Coming in 2020, a podcast from KHN with more voices and stories from Fort Scott, Kansas.

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