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Analysis: 鈥楧on鈥檛 Be Afraid of COVID鈥? Not Buying It, Unless Businesses Do Job Right

As stores, restaurants, airlines and offices try to lure clients back, this is what they need to do to earn my business: Make me feel safe 鈥 no, make me be as safe as possible. As I鈥檝e begun to explore old haunts, some are doing a fabulous job. Others are not.

So my dollars will flow to the former, and I鈥檒l effectively boycott the latter. Think of it as ethical shopping, with a safety twist: I鈥檒l reward businesses that are seriously implementing recommended COVID-19 precautionary guidelines. And I鈥檒l punish, in my own tiny way, those who don鈥檛 take them to heart.

Yes, I know businesses across the country have lost huge amounts of money because of the pandemic. But many did get billions of dollars of federal aid to sustain them.

All many of us got was a $1,200 check.听聽for unemployment benefits will be able to get them, and聽. Some of those have since聽.

It is not that hard to make many businesses relatively COVID-friendly and safe, though it requires making that a priority, investing a bit and thinking out of the box.

My local Trader Joe鈥檚 in Washington, D.C., did a stellar job. While I initially limited my shopping to once a week at the crack of dawn, I quickly came to view the store as a safe zone: Shoppers received a squirt of hand sanitizer at the door and were directed to a row of sanitized carts.

Mandatory masking was (politely) enforced, the number of customers in the store was limited, and customers waiting outside were carefully spaced in line at 6-foot intervals. Checkout clerks scanned your items from behind a plexiglass partition and placed them back in your cart.

Customers could put their groceries in their carrier bags on a frequently sanitized table outside. If you lived close by, you could simply use the cart to walk the groceries home. Used carts were gathered in an area for re-sanitizing.

Contrast that with a local聽 Pharmacy. Yes, there was a sign on the door indicating masking was required, and plexiglass partitions had been placed at checkout counters. But there was no active enforcement once inside, and it was sometimes crowded. The pile of baskets was, as always, inside the front door, and used ones were placed on top by shoppers as they left.

Some customers picking up medicines had masks around their necks, and even some of the employees 鈥 including sometimes the pharmacist 鈥 had pulled down their masks so both nose and mouth were exposed. I know wearing a mask for hours can feel stifling, but if surgeons can do it in the operating room, so can we. And if the coronavirus lingers in the air in enclosed spaces, as we now know it does, not masking could be a problem.

Last week, when I went to pick up a prescription that was not quite ready, I said I wouldn鈥檛 wait in a place where so many people were not following our local masking mandate. I left.

On a recent trip to my hometown, New York City, many restaurants in my neighborhood had erected outdoor seating areas on sidewalks and into the street. (Indoor dining was still prohibited at that time.)

But my (formerly) favorite eatery had merely put out a few tables on the sidewalk, which employees wiped down with the same damp cloth. Yes, the tables were (maybe) 6 feet apart. But tables don鈥檛 get infectious diseases, people do. The chairs, where potential COVID carriers would sit (without masks when they eat), were far closer together.

In contrast, the restaurant next door, whose food I normally consider mediocre, had sanitizer at check-in and had set up a tent hung with flowers in what was formerly a parking lane, under which tables were widely spaced with plexiglass partitions separating them.

The wait staff was scrupulous about social distancing. It limited dining to 90 minutes. The food tasted great. Did the restaurant have a new chef, or was it its lovely setup 鈥 which really allowed us to relax and not consider a world gone COVID-mad as we ate 鈥 that made us enjoy its food more than we ever had?

A high-end Mexican restaurant we visited in Brooklyn went one step further: Each diner had to give a cellphone number at the door in case contact tracing was required. It had created an online menu, so diners made their selections from their phones.

And don鈥檛 get me started on airlines,聽. The risk of in-flight transmission appears to be low聽if聽everyone is masked and doesn鈥檛 knowingly fly ill. But that鈥檚 a big if. Remember, the novel coronavirus鈥檚 cousin, SARS-CoV, a far more dangerous but less contagious virus,聽聽on a two-hour flight from Hong Kong to Beijing in 2003.

聽related to in-flight exposures in Europe and Asia. Yet Airlines for America, an industry group, said this month that there have been 鈥溌燵italics mine].鈥 Are the Boeings and Airbuses somehow different in Europe than in the U.S.?

And let鈥檚 remember epidemiology: There may be demonstrated cases of in-flight transmission elsewhere only because people abroad have resumed a more normal life than America has. Very few people in the U.S. are flying these days because America still has tens of thousands of new cases a day and leads the world in deaths.

Some airlines, like聽听补苍诲听, are not selling middle seats or are selling only about half their seats. United and American have been flying full whenever they can. On June 30, United鈥檚 chief communications officer Josh Earnest (yes, the former Obama White House spokesperson),

鈥淲hen you鈥檙e on board the aircraft, if you鈥檙e sitting in the aisle, and the middle seat is empty, the person across the aisle from you is within 6 feet of you,鈥 he said. 鈥淭he person at the window is within 6 feet of you. The people in the row in front of you are within 6 feet of you. The people in the row behind you are within 6 feet of you.鈥

But 3 feet is better than cheek-by-jowl. In fact, the World Health Organization says that .

Yet that鈥檚 not so good if you take off your mask. So why do airlines distribute those little bags of pretzels and nuts, anyway? When my daughter flew to grad school in California, I insisted she fly , though other carriers fly the same route.

Instead of trying to create a bit of social distancing, some airlines offer a few concessions. Says American: 鈥淐ustomers on all flights聽.鈥 United offers to rebook your flight without a change fee if it鈥檚 too full for your comfort the night before. It will notify 鈥渃ustomers when we can if their flight is fairly full and聽鈥 鈥 though you pay the price difference for a new ticket.

A friend of mine flying London to New York checked a United flight seating chart beforehand and 鈥 seeing the middle seat was free 鈥 prepared for a long, but relatively safe, flight. Shortly after they took their seat, another passenger sat in the middle seat next to them. If you鈥檙e going to start college or visit a sick relative, delaying (and paying a higher price) isn鈥檛 really a viable option.

Remember, airlines received聽to help them survive the pandemic. And 鈥 with their crowded, uncomfortable seats and an explosion of new fees 鈥斅犅爄n recent years of catering to customers鈥 needs.

So if the government won鈥檛 act to enforce some kind of COVID-era standards for customer satisfaction, we all can use our hard-earned dollars to do so.

Yes, COVID precautions often feel like overkill. There is little chance that I will get COVID-19 from one meal, one flight or one trip to the pharmacy. But multiply those odds by over 300 million Americans visiting millions of places. Many people 鈥 maybe someone you love 鈥 will.

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