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Tuesday, Dec 15 2015

Full Issue

As Enrollment Deadline Approaches, Last-Minute Surge Overwhelms Call Centers

The administration is bombarding potential enrollees with email reminders to get health care coverage as it pushes to hit a modest 10 million goal before Tuesday's midnight deadline.

Milwaukee, Detroit and Philadelphia have done the best among 20 cities competing to sign up people for health insurance under the Affordable Care Act, while Dallas, Denver and Las Vegas are lagging, the White House said Monday ahead of Tuesday鈥檚 deadline to enroll for coverage that takes effect on Jan. 1. A surge of callers temporarily overwhelmed the government鈥檚 capacity to enroll consumers on Monday, prompting officials to record telephone numbers so they could return calls later to arrange for coverage. (Pear, 12/14)

Tuesday's the last day for people to sign up for health insurance on the Obamacare exchanges if they want coverage to start Jan. 1, and federal officials are making a last-minute push. This is the third year people will be able to buy federally subsidized health insurance on the government-sponsored exchanges, and while no one expects people to sign up in the millions like they did during the disastrous first-year rollout, officials said the websites were busy. (Fox, 12/14)

Consumers anxious to beat the midnight Tuesday deadline to enroll on the federal insurance exchange overwhelmed call center lines Monday, federal officials said. Some people were being asked to leave their names so they could be called back after the deadline to be enrolled. The Centers for Medicare and Medicaid Services said they would still be able to have coverage effective Jan. 1 if they left their contact information before the deadline. (O'Donnell, 12/14)

Tuesday is the last day to choose a health plan under the Affordable Care Act if you want insurance coverage to begin by Jan. 1. And officials who have spent the last two years using the carrot of persuasion to get people to buy insurance through the state or federal exchanges say the time has come for the stick. That stick is a hefty fine. (Kodjak, 12/15)

Meanwhile, Department of Health and Human Services Secretary Sylvia Burwell travels to Texas to highlight a success --

The nation鈥檚 top health services official stood in the middle of the produce section at an H-E-B grocery store on San Antonio鈥檚 East Side Monday to talk about affordability and access. U.S. Department of Health and Human Services Secretary Sylvia Burwell鈥檚 reason for venturing into the store was clear. She wanted to remind consumers of today鈥檚 enrollment deadline for those wanting their health insurance policies to become active Jan. 1. And she wanted to spotlight the new and improved HealthCare.gov enrollment website and its low-cost options for Texans. (O'Hare, 12/14)

This is part of the Morning Briefing, a summary of health policy coverage from major news organizations. Sign up for an email subscription.
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