Morning Briefing
Summaries of health policy coverage from major news organizations
Customer Refunds Give Pa. Hospital Skin In The Game
Although skeptics worried that greedy patients would abuse the system, officials at a Pennsylvania hospital have found that giving out refunds when someone is unsatisfied with the care they have received has improved the quality of their care, and has let them receive feedback in real time.
At Geisinger Health System in Pennsylvania, hospital officials want to keep their customers happy. So when patients are upset about a long wait in the emergency department, or a doctor鈥檚 brusque manner, or a meal that never arrived in a room, Geisinger is doing more than apologizing. It鈥檚 offering money back on their care, no questions asked. (Sun, 4/15)
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