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Monday, Mar 4 2024

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In Wake Of Attack, Change Healthcare Offers Alternate System, Financial Help

The UnitedHealth subsidiary opened a temporary version of its Rx ePrescribing service for drugstores, hospital and nursing home pharmacies, and other providers impacted by the ransomware attack on the company, Modern Healthcare reports.

Nine days after a cyberattack that disrupted pharmacy services across the U.S., UnitedHealth Group has established an alternate system and created a financial assistance program for healthcare providers, the company announced Friday. Change Healthcare, part of UnitedHealth Group's Optum subsidiary, opened a temporary version of its Rx ePrescribing service at 2 p.m. EST Friday for drugstores, hospital and nursing home pharmacies, and other affected providers. (Berryman, 3/1)

鈥淭his is absolutely devastating financially for us,鈥 said Jennifer Fenton, executive director of Equine Healing Collaborative, a nonprofit psychotherapy center with four locations in California. The center is owed more than $50,000 in unpaid claims and it furloughed five clinicians Thursday, Fenton said. Without relief, the remaining nine face the same fate [this] week, she said. (Rundle, Stupp and Nash, 3/1)

As the ripple effects from a hack on a UnitedHealth Group Inc. unit extend for more than a week, some health-care providers face an increasingly difficult dilemma: whether to deny medication to patients or risk not being paid for costly treatment. For days, providers have been unable to verify if a patient鈥檚 health insurance will cover the cost of their prescription. ... However, operators of smaller pharmacies say they can only cover the cost of prescriptions 鈥 while they wait to be reimbursed 鈥 for so long. (Pashankar, 3/1)

Cyberattacks of all sorts have plagued large corporations, small businesses and individuals for decades now, but in the past several years, health care has become a top target, according to federal and local cybersecurity experts. These organizations hold a massive amount of patient data 鈥 including medical records, financial information, Social Security numbers, names and addresses. They鈥檙e also among the few businesses that stay open 24/7, meaning they might be more likely to prioritize avoiding disruptions and, therefore, more likely to pay a hacker鈥檚 ransom. (Takahama, 3/1)

This is part of the Morning Briefing, a summary of health policy coverage from major news organizations. Sign up for an email subscription.
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