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The second time around, open enrollment on the state health-insurance exchange site will be a friendlier, simpler process, officials promise, yet skeptics and questions remain. Connect for Health Colorado's website will include a streamlined single-application format, helpful consumer tools and even an avatar/guide named "Kyla." The website, a shared system with Medicaid, goes live Nov. 10, a few days ahead of the national Nov. 15-Feb. 15 dates for open enrollment under the Affordable Care Act. While applications for insurance won't be submitted to carriers until Nov. 15, consumers can get an early start doing everything they need to enroll, said Marcia Benshoof, the exchange's chief strategy and sales officer. (Draper, 11/3)

A "small subset" of applicants to Covered California has been deluged with multiple notices, as many as 20 different letters -- some of them with conflicting eligibility information, exchange officials said. (Gorn, 11/3)

A recruiting project at the California State University system -- billed as the nation's largest and possibly most diverse college system -- has shown promising results and could be used as a model for other university systems, according to organizers. (Lauer, 11/3)