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In Houston, The Doctor Can’t See You Now

This story is part of a reporting partnership that includes , and Kaiser Health News.

At the on Houston鈥檚 south side, patients can fill a prescription, see a podiatrist, and get new eyeglasses. They can even buy fresh fruits and vegetables at a weekly farmer鈥檚 market. But what they can鈥檛 always get is a doctor鈥檚 appointment.

鈥淭here鈥檚 no way possible that the doctors can see any more than they can see,鈥 says Carolyn Bell, the center鈥檚 director. 鈥淭hey鈥檙e overbooked, overcapacity, overworked. So, what we do 鈥 we screen and we treat the most acute.鈥

Surveys have repeatedly shown that one-third of adults in Harris County, which includes Houston and some of its suburbs, have no health insurance. For most of them, the hospital district is the medical safety net.

The district is partially funded by property taxes, and includes three hospitals, 44 clinics and a dialysis center. Still, it鈥檚 not nearly enough to meet all the medical needs of the uninsured.

Dr. Robert Trenschel, who聽is in charge of the clinics,聽compares the聽situation to 鈥減ouring 20 ounces of water into a 16-ounce glass. There鈥檚 just huge demand, and there鈥檚 not enough capacity currently to accommodate that demand.鈥

For example, every day more than 300 people call, but are unable get an appointment with a primary care doctor. Returning patients also have trouble. Monica Smith sees a doctor regularly for her diabetes and high blood pressure.

鈥淪ometimes you have to wait a long time to get an appointment with him, because he has so many patients,鈥 Smith says of her doctor. 鈥淭hat鈥檚 just how it is.鈥

Until recently, the hospital district was not able to quantify the extent of the problem. But now Trenschel has access to data from the system鈥檚 electronic medical records. He found that most doctors in the district have a heavier patient load than .

Trenschel warns that the situation in Houston is likely to worsen in 2014, when the Affordable Care Act allows 32 million more people nationally to get subsidized health insurance or Medicaid coverage.

鈥淭his is just where we are right now,鈥 he said. 鈥淎s new patients get insurance, as new patients are able to access the system, there鈥檚 this concept called pent-up demand so when patients finally get insurance, then the demands on the system really become exponential.鈥

Trenschel notes that just to meet current demand, the hospital district would need to hire dozens of new doctors, nurses and assistants.