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New Special Enrollment Rules Will Shift Paperwork Burden To Consumers

Workers at an agricultural plant listen to a presentation about Obamacare for Native Americans in 2015. (Photo by Heidi de Marco/KHN)

People who want to sign up for a policy on聽聽after the annual open enrollment period ends Jan. 31 may have to produce a paper trail proving that they qualify for a 鈥渟pecial enrollment period鈥 before their coverage can begin, according to described last week by federal officials. But聽the verification measures, long sought by insurance companies, may deter the very consumers the marketplace needs to attract: healthy people who may not bother signing up if doing so is a hassle.

The insurance needs of many of the shoppers who use the health聽marketplaces don鈥檛 fit neatly into the three-month annual open enrollment period. For example, nearly 30 million people 鈥斅爓orkers plus their families 鈥 lose employer-sponsored coverage every year outside of open enrollment, found. But聽they estimated that only about 5 percent of those eligible for a special enrollment period signed up for marketplace coverage in 2015.

Everyone seems to agree that special enrollment periods are necessary to accommodate聽people聽who have major life changes such as the loss of job-based health insurance, birth of a child or聽divorce. But insurers maintain that customers have abused these periods, waiting to sign up until they鈥檙e sick and need pricey care.

A , America鈥檚 Health Insurance Plans and the Blue Cross Blue Shield Association, found that the monthly health insurance claims of individuals聽who enrolled in coverage under a special enrollment period in 2015 were 41 percent higher during the first three months of coverage than the claims of people who enrolled during regular open enrollment.

That鈥檚 not surprising, said Sarah Lueck, a senior policy analyst at the Center on Budget and Policy Priorities. Many consumers are not aware of the availability of special enrollment periods, and the people who are going to make signing up聽a priority when they lose their jobs or have another life change often are those who have health care needs.

鈥淲e reject the idea of widespread abuse [of special enrollment periods], and that the evidence of costs is evidence of abuse,鈥 she said.

Until last February, the federal Centers for Medicare &聽Medicaid Services 鈥 which runs the federal marketplace used by three-quarters of the states 鈥 didn鈥檛 verify the eligibility of聽people signing up in a special enrollment period. In June, CMS began to require that people who signed up through the聽healthcare.gov聽website聽 for some of the most common special enrollment triggering events, including the loss of other insurance coverage, permanent relocation, marriage, birth or adoption. People could receive coverage while their documents were reviewed, however.

The pilot project described last week will tighten up documentation requirements still further. Starting next June, half of customers who apply for certain types of special enrollment periods on聽healthcare.gov聽will be required to submit documents verifying their eligibility聽before聽their coverage begins. (The specific enrollment categories that will be affected is unclear, except that the pilot will include applications based on the loss of other insurance coverage.) Individuals will have 30 days to submit their documents, after which the marketplace with forward their enrollment information to the insurer.

Neither AHIP nor the Blue Cross Blue Shield Association responded to a request for comment about the pilot program.

Policy analysts are concerned that the new requirements will discourage people, particularly healthy people, from applying. There is some evidence that this is already happening, they say. The fact sheet describing the upcoming pilot reported that sign-ups using special enrollment periods have dropped by 20 percent since the new verification process began in June compared with 2015. Particularly concerning is the finding that younger applicants were more likely to drop out of the verification process than older ones.

鈥淲e don鈥檛 know if the reason [for the decline] is that people are not eligible or that the process is now so onerous that they鈥檙e not completing it,鈥 said Elizabeth Hagan, a senior policy analyst at Families USA, a consumer advocacy group.

Unlike the regular open enrollment process, in which the marketplace鈥檚 computer system electronically searches for the identification, income and other data necessary to determine eligibility for coverage, the pilot program puts the burden on the consumer to upload or mail in copies of relevant documents.

Stan Dorn, a senior fellow at the Urban Institute who authored the report on special enrollment periods, suggested that there are better ways to address the issue than requiring consumers to provide documentation.聽He said the existing electronic system through which doctors query insurers to confirm patients鈥 insurance coverage could provide the basis for聽healthcare.gov聽to confirm that applicants have lost their insurance and may be eligible for a special enrollment period.

鈥淲e have a lot of experience that eligible consumers faced with [documentation requirements] will drop out of the process,鈥 Dorn said.

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