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Pregnant Women Dumped By Covered California Into Medi-Cal, Without Notice Or Consent

Waiting for a baby. Close-up of young pregnant woman touching her abdomen while sitting on the couch

Lynn Kersey has some advice for pregnant women who bought health insurance policies from Covered California and want to keep them: Don鈥檛 report your pregnancy to the agency.

鈥淚t鈥檚 not a requirement 鈥 and it鈥檚 actually worse to do so,鈥 said Kersey, executive director of , an advocacy group based in Los Angeles County.

Why? Two of Kersey鈥檚 clients with Covered California health plans recently were thrown into Medi-Cal 鈥 the state鈥檚 health program for low-income residents 鈥 without their consent or prior notice after they reported their pregnancies to the state鈥檚 health insurance exchange.

The two women are among about 1,900 across the state who were automatically transferred from the exchange to Medi-Cal since October, even though they were supposed to have the option to stay with . The snafu was triggered by a recent policy change in Medi-Cal eligibility.

鈥淥ne of the women missed a month of prenatal care,鈥 Kersey said. 鈥淪he was told she couldn鈥檛 be seen when she went to see her doctor.鈥

Covered California acknowledged the problem, casting part of the blame on its computer system.

鈥淲e didn鈥檛 implement this as well as it should have been implemented,鈥 said Amy Palmer, the agency鈥檚 director of communications.

That computer glitch will be fixed, but not until September, Palmer said.

Last week, 16 members of California鈥檚 U.S. congressional delegation , secretary of the state鈥檚 Health and Human Services Agency, and to Covered California, demanding action.

Led by Reps.聽Ami Bera and Lois Capps, the lawmakers called on Covered California to quickly fix the problem, writing that “no woman should have to worry about losing health care while pregnant.鈥

鈥淲e remain concerned that until the problem is fixed in late 2016, women will continue to be unenrolled from their Covered California plans and lose access to their current medical providers. 鈥 We ask that you notify all women before any changes in their health coverage are made,鈥 they wrote.

A similar problem is affecting some pregnant women who purchased their plans through , the federal health insurance exchange that serves people , said Judith Solomon, vice president for health policy at the Center on Budget and Policy Priorities in Washington, D.C.

It鈥檚 unclear how many women in the federal exchange have been affected by the glitch, she said, but it also stems from computer problems.

鈥淭he computer system was basically immediately transitioning them to Medicaid鈥 when they reported their pregnancies to HealthCare.gov, Solomon said. 鈥淭hey should have the choice and they鈥檙e not getting it.鈥

Plan cancellations without notice or consent for some Covered California enrollees since 2014. In some cases, people are terminated from their plans unexpectedly. In others, they are transferred to Medi-Cal without prior notice. It鈥檚 unclear 鈥 even to Covered California 鈥 how widespread the problem is.
The situation for the pregnant California women can be traced to a recent policy change.

Usually, consumers are placed in either Covered California or Medi-Cal based on their income, with no choice in the matter, even though they can enroll in Medi-Cal via the Covered California website.

But the rules are different for some pregnant women whose household income falls between 138 percent and 213 percent of the , or roughly $22,100 to $34,100 for a family of two.

Under the October policy change, women who are pregnant at the time they apply for health coverage and fall into this income bracket will automatically be placed into Medi-Cal, said Lucy Quacinella, a San Francisco attorney and health care advocate for working families.

Before, they technically had a choice between Medi-Cal and Covered California, though often they were not informed of the choice, she said.

Women in the income range who already have Covered California plans before they become pregnant are now supposed to be given the choice to remain in their subsidized plans 鈥 which have out-of-pocket costs such as co-pays and deductibles 鈥 or move to Medi-Cal, which is free.

The idea is to allow them to keep their existing Covered California providers if they want, Quacinella said.

But the Covered California computer system wasn鈥檛 programmed to give them the choice, and some pregnant women were moved immediately into Medi-Cal.

鈥淭hey didn鈥檛 receive notice. They just knew from one day to the next that their Covered California insurance didn鈥檛 work anymore,鈥 Quacinella said. 鈥淚t鈥檚 very stressful, very confusing.鈥

Although Medi-Cal is free, some women find it鈥檚 easier to get a doctor if they have private insurance. And because Covered California and Medi-Cal provider networks don鈥檛 always overlap, some of the women could no longer see the doctors with whom they had established relationships, Quacinella said.

鈥淔or some women, continuity of care is critical,鈥 she said. 鈥淭hey don鈥檛 want to lose their providers.鈥

But after the initial shock, some women will consider the move to Medi-Cal a 鈥渂lessing鈥 because it鈥檚 cheaper, Quacinella said.

鈥淓ven with tax credits and cost-sharing reductions, it鈥檚 really hard for some families to afford the Covered California premiums or for pregnant women to afford a hospital鈥檚 labor and delivery charge,鈥 she said.

That was the case for Kersey鈥檚 clients, who initially were distressed by the sudden loss of their Covered California plans but later decided to stay in Medi-Cal.

鈥淥ne of our clients desperately wanted to get back into Covered California, but ultimately was fine with Medi-Cal, knowing there鈥檚 no delivery cost,鈥 Kersey said.

Covered California has trained its customer service reps, insurance agents and other enrollers to explain to pregnant consumers that reporting a pregnancy could trigger a switch to Medi-Cal, Palmer said.

It has also to alert consumers that the exchange 鈥渄oes not require members to report a pregnancy. If you are an existing Covered California member, it is not necessary or recommended to report a pregnancy unless you are interested in other coverage options for pregnant women such as Medi-Cal or the Medi-Cal Access Program.鈥

However, until the computer fix later this year, some women who report their pregnancy through the Covered California website still will be moved without a choice, she confirmed. These women can get their Covered California plans back, retroactive to the date they reported their pregnancies by calling Covered California鈥檚 customer service center at 800-300-1506.

鈥淐onsumers should feel confident that their coverage continues,鈥 Palmer said. 鈥淣o consumer should be concerned about accessing care while they are pregnant for fear they do not have health coverage. They do.鈥

This story was produced by , which publishes , a service of the .

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California Insurance Public Health